Emergency Repair
When Your System Goes Down, Every Hour Counts
Mammography system downtime directly impacts patient care. Every hour your Dimensions or 3Dimensions is offline means appointments get canceled and cancer screenings get delayed. That's why we built our emergency response around speed.
Our 24/7 dispatch line is answered by Hologic-trained specialists — not a call center. They can often diagnose issues over the phone and ensure the right engineer with the right parts is dispatched immediately.
With field engineers stationed across 48 states and regional parts depots stocked with over 12,000 genuine Hologic parts, we achieve an average on-site response time of under 4 hours.
What's Included
Common Questions
What qualifies as an emergency?
Any system failure that prevents you from performing patient exams. This includes complete system down, image quality failures, mechanical malfunctions, and software errors that stop clinical workflow.
What is your average response time?
Our national average is under 4 hours from dispatch to on-site arrival. Response times may vary by location, but we maintain engineer coverage across 48 states.
Do your engineers carry parts?
Yes. Our field engineers stock their vehicles with the most commonly needed parts. For less common components, we ship overnight from regional depots.
Request This Service
Get a quote or schedule emergency repair for your Hologic system.
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Supported Systems
Other Services
Preventive Maintenance
Comprehensive PM programs designed to maintain MQSA compliance and maximize system uptime.
Installation & Commissioning
Full system installation from uncrating through clinical acceptance testing by certified engineers.
De-installation & Relocation
Safe, professional system de-installation and relocation services for Hologic mammography equipment.
Genuine OEM Parts
12,000+ Hologic parts in stock for immediate shipment. No aftermarket substitutes, no compromises.
Performance Optimization
Image quality calibration, dose optimization, and system tuning to maximize diagnostic capability.